Sales

Client says your price is too high

Intermediate · 20 minutes

Situation brief

A long-standing prospect likes your proposed capability but says your price is 18 percent higher than another supplier. They want an immediate reduction before involving the final decision maker.

Your role

Account Manager responsible for retaining margin and progressing the opportunity

Counterparty

Procurement lead comparing your offer with a lower-priced competitor

Objective

Understand the value gap, defend commercial value and agree a credible route to decision.

Constraints

You may adjust scope or implementation phasing, but cannot discount without an exchange of value.

Evaluation criteria

Discovery depth Customer empathy Value articulation Objection handling Commercial confidence Closing clarity

Before you begin

Purpose

Practise the judgement, wording and next-step discipline required in a realistic business conversation.

Psychological safety

This is a practice environment. Respond naturally rather than trying to write a perfect textbook answer.

How to respond

Write what you would actually say in the meeting. Specific examples, questions and commitments score better than theory.

Debrief

After the roleplay, you will complete a short reflection and receive a score, transcript, feedback and action plan.