Situation brief
Mid-project, the client requests a new analysis package and assumes it is included. It would require material additional team effort and could affect the agreed timeline.
Your role
Project manager responsible for outcomes and commercial scope
Counterparty
Client workstream lead requesting extra analysis urgently
Objective
Protect the relationship and agreed delivery while providing constructive options for the new need.
Constraints
Do not perform unapproved unpaid work or respond in a transactional, unhelpful way.
Evaluation criteria
Before you begin
Practise the judgement, wording and next-step discipline required in a realistic business conversation.
This is a practice environment. Respond naturally rather than trying to write a perfect textbook answer.
Write what you would actually say in the meeting. Specific examples, questions and commitments score better than theory.
After the roleplay, you will complete a short reflection and receive a score, transcript, feedback and action plan.